Yesterday I saw someone over 100 years old use a computer. At the same time, some people 50 years younger, struggle to use cell phones and other new technology. Is it just that some people are born …
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Slipping through the cracks
How do you design for those who have slipped through the cracks? One idea is to design a net, to catch them once they've fallen. The other option is to fill the cracks, finding them early and …
Why don’t we start over?
This system is messed up. Why don't we start over and design it better? 1. People hate change. 2. People hate change. …
Being a professional
Amateurs write when they feel like it. Professionals write because it's their job. Of course, the fact that you're being paid doesn't change the act of typing on your keyboard in the …
The man says to his dog
"Humpday! Half way through the week. Can't wait for Friday, am I right?" the man says to his dog. The dog doesn't reply. "So, did you get a lot done today?" Again, no response. "You ready …
Little moments of inclusion
Yesterday I was facilitating a workshop. There were four students who knew each other sitting in a circle. There was one student who didn't know anyone, sitting outside the circle, alone and looking …