Daily observations, stories and insights for world-changers
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How do you kindly tell a customer they have stayed too long? It would be especially difficult at Ellen's Stardust Diner, a restaurant located on Broadway in Manhattan, where the servers sing and …
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If you've ever managed someone, you would know that it's nearly impossible to tell them what to do for a full day. Let alone a week, month or year. Thus, for any employee, there will be things …
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The adhesive that makes a post it note work was considered a failure at first. It took years of advocacy for the product to first find it’s eventual use. The makers of the post it note originally …
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Seth Godin often talks about reviews on Amazon. He says, "When someone leaves a one star review, they’re not leaving it about the book. They're just announcing 'this isn’t for me.'" And that’s …
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When you bring together 10 community based organizations, it quickly becomes clear that none of them are good at talking to each other. They use words like "disengaged" and "essential questions" …
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Think about the typical jobs that a high school student might get. Fast food, the grocery store, retail. McDonalds is already experimenting with eliminating employees by using ordering …