For a while my brother and I could not convince my mom to take this one ski trail. She didn’t like glades. We reassured her that it wasn’t steep, or covered with as many trees as a traditional …
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How Ben and Jerry’s Came to Have the Chunkiest Ice Cream
I went on the Ben and Jerry's factory tour yesterday. My favorite story was how they came to make the chunkiest ice cream. It isn't how you might expect. There were no customer interviews, surveys, or …
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Which game will you play?
When you pick a field to focus on something because it will be a good job in many years, you're betting on a game. But the games always change. There will be a new game tomorrow and if you're not …
Criticizing how people criticize advice
This is a sides of the hill corollary: when people criticize advice, they're almost always wrong because you can't know what side of the hill the readers are on. To review the theory, sides of the …
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Words don’t mean anything
Descriptive words don't tell us anything about a culture. In IDEOs case study about what makes a creative culture one of the values is "collaborative." That's cool. I would agree. It makes sense that …
Every magic moment begins with generosity
Generosity makes up for a lot. Your drawing doesn't have to be perfect if it's generous. The cookies you baked for a neighbor don't have to be world-class to make them feel welcomed. It's okay if the …
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