As someone who spends hours every week thinking about business models, pricing, and value creation, it’s painful to fall victim to a lazy entrepreneur.
Maybe it’s the restaurant owner who went with the cheapest possible option but sold it as elegant.
If I’m eating at McDonalds, I’m paying bottom shelf prices and shouldn’t expect great service. That’s fine. It’s an intentional choice that is part of the business. But if you’re paying top dollar for an experience and it’s clear the person who created said experience doesn’t care about the level of quality, there is dissonance.
Try to improve. Show that you care. Be open to feedback.
There’s nothing wrong with not providing 5-star service, but at least pretend you want to. Otherwise it’s just a lazy form of entrepreneurship. The people you serve should see you care about their experience.