Robots and AI can do a lot of things, but they can't make people feel like they belong. They can't make an emotional difference in someone's life. That cannot be automated. That is your job. …
Focus on the powder
I went skiing last Saturday and I got very lucky. On the one day I was available, Sunday River got 12 inches of fresh powder. On the first day of April! People were amazed. Regulars, who ski every …
Two Roads Diverged
Two roads diverged in the woods and I wasn't creative enough to find a third. Okay, Robert Frost never said that, but I'm saying it now. The dichotomy is always false. When presented with two …
The Experts Fallacy
You don’t need to be an expert to help other people. Imagine you’re playing a video game with 100 levels. You might be at level 13 right now. When you look around, you see experts that are at high …
A Brutal Cycle
Want a quick dose of anxiety before you go to sleep? Tune into the evening news! Don't catch any shut eye before you hear about everything that went wrong today. Would you rather just get a peaceful …
Context matters
I passed a violinist in the Montreal subway the other day. I quickly wrote this person off, but then I thought I should reconsider. I remembered the famous Joshua Bell experiment. Just a few days …