The give a shit index

I’m imagining a ratio of how many people care about what they do every day to how many do not.

How would that ratio differ from city to city? From company to company? From country to country?

Maybe this metric exists under a different name. But I’ve never come across it.

While we might not have a number for it, you can feel it in action. You can tell one someone genuinely wants to deliver great service vs when someone is faking it to make the sale. They both have the same business outcome, but one leaves the participants a whole lot better.

Being around people who care is infectious. There’s a special energy that radiates out from every interaction. It’s an energy I think we’re missing right now. An energy we’re craving right now. An energy we need to bring to our work today, tomorrow and throughout the new year.